Last updated 20 October 2026.
1. Information we collect
We collect information that you provide directly to us, such as when you request a quote, contact us or make a booking. This may include your name, email address, phone number, trip details (such as the route, dates and number of passengers) and, once you book, the details we need to arrange your flight and any payment information.
When you visit this website we also collect basic usage information through Google Analytics, such as the pages you view, your approximate location and the device and browser you use.
2. How we use your information
We use the information we collect to:
- Respond to your enquiries and prepare quotations
- Arrange, manage and confirm your flights and related services
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information sharing
We do not sell, trade or rent your personal information. We may share it with the aircraft providers, airports, ground handlers and other service providers who are involved in arranging your flight, and with the service providers who help us operate our website and business, as far as is necessary to provide the service, and on the basis that they keep it confidential. For international flights we may also have to provide passenger details to border and aviation authorities.
4. Data security
We take reasonable steps to protect your personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
5. Your rights
You may ask to access or correct the personal information we hold about you, ask us to delete it, and opt out of marketing communications at any time. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
6. Cookies
We use cookies and similar technologies through Google Analytics to understand how the website is used and to improve it. You can disable cookies through your browser settings, though some parts of the site may then work less well.
7. Changes to this policy
We may update this privacy policy from time to time. We will post the new version on this page.
8. Contact us
If you have any questions about this privacy policy, or would like to see or correct your information, contact us at info@charter-a.com.au, on +61 423 347 998, or at Suite 215, 139 Cardigan St, Carlton Vic 3053.